Privacy Policy

Effective October 26, 2026 · Version privacy-2026-10-26-v1

Information for your order

We collect the chosen little artist’s name and age, your name and relationship to the artist, email, contact number, shipping details, submitted drawings, order configuration and any description you provide. We also record your separate consent decisions and the policy versions you accept. Provide only information you are authorized to share on the artist’s behalf.

Names and ages

You may use a made-up name and age. The name in the main little artist’s name field is the name used on the figurine’s base, and the chosen age is saved with the order. Using an alternative does not grant promotional permission.

How we use information

Order information is used to design and produce your Jopian, take secure payment, deliver your order, provide support, handle claims and maintain necessary business records. Service providers may process information needed for these purposes, including payment, hosting and delivery providers. Order information is not made public simply because you place an order.

Optional promotional permission

The optional, initially unchecked marketing checkbox asks for permission to photograph, display and use your submitted drawing and resulting figurine, including any name printed on the base, on JOPIAN’s website, social media and promotional materials. This permission is separate from fulfillment and is not required to order. It does not authorize unrelated uses of your information.

If you do not grant permission, we will not use your submitted artwork or personalized figurine photographs for identifiable promotional purposes without another valid permission. When permission is granted, we record its status, timestamp and the consent text version with your order.

Withdrawing permission

You can withdraw promotional permission for future use by contacting us with your order number. Withdrawal does not undo uses already lawfully made or copies independently retained by others. We will stop future promotional use covered by the withdrawn permission.

Security and payment

Customer artwork and personal information must be handled through private, access-controlled order systems rather than public file links. Payment is completed through a secure payment provider; payment credentials should not be submitted in drawing descriptions or ordinary messages.

Retention and your requests

We retain personal information only as needed to fulfill orders, provide support, meet legal requirements and maintain appropriate business and consent records. Contact us to request access, correction or deletion, or to ask about retention or privacy. Requests are subject to applicable legal requirements.

Contact JOPIAN

Email hello@jopian.com with your order number if you have one.