Returns, Replacements & Cancellation Policy

Effective October 26, 2026 · Version returns-2026-10-26-v1

Order cancellations

You may request a voluntary cancellation within 24 hours of placing your order by emailing us with your order number. A 5% cancellation fee applies to eligible voluntary cancellations, where permitted by applicable law. Custom 3D design typically begins within 24–48 hours after an order is placed. After the 24-hour cancellation window, change-of-mind cancellations are not accepted.

Personalized orders

Because each Jopian is personalized, orders cannot be returned due to a change of mind. This does not affect remedies available under applicable law.

Damaged or incorrect figurines

Please contact JOPIAN with your order number and clear photographs of the figurine and its packaging if your figurine arrives damaged or incorrect. We will review the information and help resolve the issue. For eligible claims, our preferred resolution is a complimentary replacement. Applicable statutory customer rights remain unaffected.

Production and shipping

Maximum production time is 30 calendar days from order confirmation. Standard shipping is included in the listed price, and shipping is available throughout Canada. Shipping transit time is separate from the production period.

Lost packages

If your package appears lost, contact us with your order number. We will investigate with the carrier. Replacement is our preferred solution for a confirmed lost package, subject to applicable law.

Statutory rights

The 24-hour voluntary cancellation window, cancellation fee and change-of-mind exclusions do not override any cancellation, refund, replacement or other rights provided by applicable law.

Contact JOPIAN

Email hello@jopian.com with your order number if you have one.