Terms & Conditions
Effective October 26, 2026 · Version terms-2026-10-26-v1
Your custom Jopian
JOPIAN creates personalized 3D keepsakes from the drawing and configuration you submit. Please review your drawing, size, finish, display option, add-ons, contact details and shipping address before payment. The chosen little artist’s name is the name used for printing on the figurine’s base. A made-up name and age may be used instead of real details.
Orders and payment
Prices and checkout totals are shown in Canadian dollars. Standard shipping is included in the listed price. Payment is completed through our secure payment provider. Your order is confirmed after payment is successfully verified and an order confirmation is issued.
Production and shipping
Maximum production time is 30 calendar days from order confirmation. Shipping is available throughout Canada. Shipping transit time is separate from the production period. Custom 3D design typically begins within 24–48 hours after an order is placed.
Cancellations, returns and delivery issues
Voluntary cancellation requests can be made within 24 hours of placing your order. A 5% cancellation fee applies to eligible voluntary cancellations where permitted by applicable law. After the 24-hour cancellation window, change-of-mind cancellations are not accepted. Personalized orders cannot be returned due to a change of mind.
For damaged or incorrect items, or lost packages, please see our Returns, Replacements & Cancellation Policy. Complimentary replacement is our preferred resolution for eligible claims, subject to applicable law.
Your drawing and privacy
You must have the authority to submit the drawing and authorize its use to fulfill this order. Optional promotional permission is separate from permission needed to produce and deliver your order. Choosing not to grant promotional permission does not prevent purchase. Personal information is handled as described in our Privacy Policy.
Your legal rights
These terms do not exclude, restrict or replace applicable statutory customer rights. Where applicable law provides different cancellation, refund, replacement or other remedies, that law takes priority over this policy.
Contact JOPIAN
Email hello@jopian.com with your order number if you have one.